Frequently Asked Questions
Everything you need to know about your Strength Shop gear and orders.
How long does shipping take for heavy equipment?
Standard shipping for gym equipment and accessories typically takes 3-5 business days. For oversized items like power racks or specialty bars, we use freight carriers which may take 7-10 business days depending on your location.
What is your return policy on weightlifting gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that for safety reasons, we cannot accept returns on items that show signs of chalk use or heavy wear.
Do your barbells come with a warranty?
Yes, all Strength Shop barbells are covered by a limited warranty against manufacturing defects and structural failure. Warranty periods vary by model, ranging from 1 year to a lifetime guarantee on specific high-end bars.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's portal to monitor your delivery progress.
Do you offer discounts for commercial gyms or sports clubs?
Yes, we provide bulk pricing and custom quotes for commercial facilities, CrossFit boxes, and sports teams. Please contact our sales team directly with your equipment list to receive a specialized quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger equipment purchases.